Q：How can I check my order status? Can I modify or cancel the order after submission?
A：Check order status: You can log in to the official website/APP and enter the "My Orders" page to view the real-time status of all orders (pending payment, pending shipment, shipped, signed for, after-sales). You can also contact online customer service or call the official customer service hotline with the mobile phone number reserved when placing the order, and provide the order number to query. Order modification and cancellation: 1. Pending payment orders: You can directly cancel the order on the "My Orders" page, and the deposit (if any) will be fully refunded; you can also contact customer service to modify the order information (such as shipping address, contact information, size specifications, etc.). 2. Pending shipment orders: If production has not started (especially customized orders), you can contact customer service to apply for modification or cancellation, and the corresponding payment will be refunded according to the order progress after cancellation; if production has started (such as customized and special styles), it cannot be canceled, and you can negotiate to modify relevant details (additional fees may be required, subject to the customer service's notice). 3. Shipped orders: Cannot be modified or canceled. If you need to return or exchange goods, you can apply according to the after-sales process after receiving the goods.
Q：What payment methods do you support? Is the payment safe?
A：We support safe and convenient payment methods. Currently, only PayPal payment is supported. We adopt encrypted payment technology throughout the process to ensure the security of your payment information. All payment processes comply with PayPal's official security standards, eliminating the risks of payment information leakage and fraud, so that every payment you make is safe and secure. After the payment is completed, you will receive payment confirmation notifications from both PayPal official and us, and you can check the payment status and order-related information at any time.
Q：What is your return and exchange policy? What fees do I need to bear for returns?
A：We support a 7-day no-questions-asked return policy. The specific policy and fee instructions are as follows:
1. Return conditions: Within 7 natural days from the date you receive the product, if the product is brand-new, unworn, undamaged, unmodified (including customized products, which do not support no-questions-asked returns except for quality problems), and the accessories (quality inspection certificate, packaging, silver polishing cloth, etc.) are complete, you can apply for a no-questions-asked return.
2. Return fees: The customer shall bear 50% of the return shipping cost, and we shall bear the remaining 50%; if the product has quality problems (such as inconsistent materials, loose inlay, craftsmanship defects, etc.), after we verify it, we shall bear all the return shipping costs, and support free replacement or full refund.
3. Return process: Contact online customer service to apply for return, explain the reason for return and provide product photos and order information. After the customer service reviews and approves, a return address will be provided. You send the product and inform the express waybill number. After we receive the product and pass the inspection, we will process the refund within 3-5 working days, and the refund will be returned to your PayPal account in the original way.
